B2B, as well as B2C e-commerce trends, show exponential growth over the years. E-Commerce trends in 2019 state that online sales are estimated to grow to $4.9 trillion in 2021. As more and more enthusiasts jump onto the e-commerce bandwagon, the onus remains on you about how to distinguish your services from the competition.
So, how do you create brand equity in the market? You turn to your software
developers, right. We will now take you through five key e-commerce software
trends that are catching up with the industry.
Voice Assistants in Shopping
Currently, voice assistants do not have much use in e-commerce. The
technology behind this is rather complicated. Apart from voice recognition,
this requires artificial intelligence in its fullest flow and covers Natural
Language Processing and machine learning. Would not it be interesting if you
could order using Amazon Alexa! Research
suggests that by 2020, voice search will cover 50% of all shopping.
Target the Mobile Customer | Advent of PWAs
We take most of our shopping decisions while on the move. E-Commerce software
has been quick to respond to this. Mobile Apps became the order of the day. The
industry is now moving a step further with the advent of the PWAs – the Progressive
Web App. So, what is a PWA? It is a web app that uses web capabilities to deliver
an app-like experience. Its benefits are
manifold, such as –
25 X reduction in device storage;
Increase in conversion rates by 52%;
Engagement increases by 137%; and more.
The advent of IoT
The industry is striving to enhance customer experience. Another key
e-commerce software trend revolves around Internet of Things (IoT). IoT is the
answer to the impending expectations of improved customer experience. While customers can try clothes and jewellery
virtually; logistics managers can manage inventory in real-time using sensors
and RFID tags. IoT also undertakes temperature checks of perishable items. As
IoT encompasses more devices in the logistics cycle, it will generate more data
for e-commerce software to improve customer experience.
Predictive Pricing
The advancement in e-commerce software also helps the industry beat the
threat of deep price cuts. With the advent of artificial intelligence, you can
now factor in multiple KPIs while deciding the prices of your products. You are
now able to consider various factors; viz. competitor prices, product demand,
historical rates and the customer's propensity to buy. Software algorithms will
now help you propose the optimum price that is more lucrative to the customer
and thereby increases sales.
Augmented Reality
Researches show that customers are more eager to purchase a product
using augmented reality apps. Augmented reality allows customers to browse
through a wide assortment of products before they make their choice. Customers can visualise their purchases,
thereby making them feel more connected with the product on offer. Moreover,
they can have more accuracy in their purchase decisions.
Conclusion
As the e-commerce trends show exponential growth, the industry continues
to strive for profitability and improved customer experience. E-commerce
software is also evolving to ensure that the growth rate is sustainable and
advantageous for investors. The industry, however, is continuously changing,
ruled by specific e-commerce software trends.
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